Privacy Policy

This privacy policy tells you how we use the personal information collected at our site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of information

We collect only personal information such as names, usernames and emails, when submitted by our customers during the process of registration or sending us an enquiry via our contact page. The information you provide is used as part of your registration / enquiry and registration / enquiry process only unless you give us permission to use it in another manner, for example, if you would like to be contacted by us. We do not share your details with any 3rd marketing companies. In a scenario, you will use Facebook login, Google login or Apple login for registration, we only collect necessary information such as your name and email. Passwords are not collected.

Automatically collected information

We collect some types of information whenever you interact with our website or apps or use another feature of our services provided. We automatically collect from your visit; including IP address, some cookie information, unique identifiers (such as click ID referrals) and the page you requested.
We also collect information about your usage, such as the numbers and frequency of visits to our services. We only use this data in aggregate form for statistical reasons. This monitoring can't be used for identify any visitor personally.
We also collect information about the devices. This includes, ie. the type of device, browser, region, operating system, referral visits etc.

Distribution of information

If you would like to contact us, you must agree to share your details such as name, email etc with us. Such an information is processed by SSL enqcryption via transactional smtp service Sendinblue and shared with the IP address. Our website is not processing any type of payments, therefore we do not store your credit card information during the payment process over the referred websites. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. We will not provide this information to these companies for any marketing purposes.

Storage of the data

All the data stored on our servers are in UK (United Kingdom) territory. We take all steps necessary to ensure that 3rd parties to whom we transfer any data provide sufficient protection of that data.

Sharing of the data

Lushense work with a variety of partners in order to showcase you the wide range of stores, brand and products on our websites and apps.

Shopping on a Lushense's referred partner websites. Our website do not provide payment services. We only referr to our partner websites and products. In such a case, you will be re-direct to the official partner online shop and asked by the our partners to provide further personal details related to the transaction. The information you enter on our partner's website will be collected, stored, and processed in accordance with their privacy policy.

You should always carefully read our partners privacy policy, cookie policy and terms and conditions before completing any transaction. We are not responsible for sharing your data on our partner's websites.

Affiliate publishers

Lushense work with a wide range of affiliate networks and direct affiliate partner programs. These providers of their affiliate services may use automated solutions such as cookies to collect other information about your website activity. This is may be used to target you with online advertisment based on your online behaviour.

We may share some of your information with our affiliate partners, subsidiaries, joint ventures, or other companies under common control with us. However as stated above, we do not share or sell any data collected to any 3rd party for any marketing purpose.

Commitment to data security

Your personal information is kept secured with the latest encryption technology. Only authorised employees (who are bound to keep information secure and confidential) have access to this information, which includes only your name, username, email and saved information. All the data are encrypted in our secured database and available to see by our admin staff. Your password is completely encrypted and not available to anyone. In case you opt into marketing emails, alert emails or any other updates. All such marketing emails from this site allow you to opt out of further mailings, directly via our transactional service. We do not keep your data in email database once unsubscribed.

GDPR, CCPA and LGPD compliance

Part of expanded rights of data subject outlined by the GDPR, CCPA & LGPD is the right for data subjects. We can ensure you that none of your personal details are shared with 3rd party marketing companies and never will be. We store only your information entered at the time registration and enquiry on our server and all information entered are protected with SSL encryption and latest security technologies.

Right to access

Any employee who breaches this policy will face disciplinary action, which could result in dismissal for misconduct or gross misconduct. We may terminate our relationship with other individuals and organisations working on our behalf if they breach this policy.

Right to be forgotten

Also known as Data Erasure is the right to be forgotten. If you wish to delete your personal information, you can do so via your profile and automated process. Such a deletion will remove all your data securely from our website and database and cannot be reversed. If you are a registered to our website.

Privacy contact information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below. We reserve the right to make changes to this policy.

Last Update: 01/01/2023